Frequently Asked Questions / FAQ
Do I have to pay a deposit?
The terms of payment for your reservation will be specified before the end of the reservation process.
Can I cancel my booking?
Yes, the conditions for cancelling your booking will be specified before the end of the booking process.
Are breakfasts included?
Yes for all packages.
Can I take advantage of this offer if I come alone?
Yes, contact us for a personalized rate.
What meal is included in the half-board?
Buffet breakfasts and dinners (3-course chai menu excluding drinks). It is possible to exchange dinner and lunch on request. Possibility to dine at the starred restaurant with supplement.
Is there free parking?
Yes.
Do you have luggage service?
Yes, on request at the Château reception.
Are animals allowed?
No animals are not allowed on the estate.
Do you have charging stations for electric vehicles?
Yes, in the Relais car park.
Do you have an indoor swimming pool?
Yes, it is accessible with a 2-hour spa access only.
Do you have a lift?
Yes, the hotel is equipped with a lift.
Which bank cards do you accept?
Visa, Mastercard, American Express.
Is there a Mini Bar in the hotel rooms?
Yes, you will foun sparkling and still water, beer, apple juice.
Do you offer room service?
Yes when staying in the Château. The food is in jars made from the company Boco .
Do you have a baby bed available?
We provide cots on request so that you can make the most of your stay with your child.
Do the rooms have a safe?
Each hotel rooms has a safe.
Are the rooms non-smoking?
The hotel is completely non-smoking.
Is it possible to come with a child?
Yes, in a family room at the Relais (lit double bed with sofa bed). Breakfast offered up to 15 years old.
When can I have breakfast?
From 7-10am in the dining room and from 7:30 to 11:00am in your room in the Château.
Can I rent electric bikes?
Yes, on site, from June to September.
Until what time can I arrive?
The reception service is open 24 hours a day.
Is there free wifi?
Yes.
At what time should I vacate my room on the day of departure?
At 11am.
At what time can I have the keys to my room?
From 3pm. You can arrive earlier to take advantage of the facilities on site, upon arrival please do not hesitate to contact the hotel reception to see if your room is ready.
Can I have breakfast in my room?
Yes in the Château with a supplement of 9€ per person per day.
Bathtub or shower?
At the Relais, all rooms are equipped with a walk-in shower, no bathtub.
At the Château, bathtub or shower depending on the rooms.
Is the hotel accessible for the disabled?
No the Château is not accessible for the disabled. Yes for the Relais, 2 rooms adapted for people with reduced mobility are available at the Relais on request.
Is it necessary to book a restaurant table?
It is preferable, we advise you to book before your arrival.
Which days are the restaurants closed?
The bistro is open 7/7 days, the Fresques is closed all day on Wednesdays, Sunday evening and Monday lunch.
Until what time can I have lunch?
Lunch, 1:45 pm for the last order, snack possible from 2:00 pm to 4:00 pm.
Until what time can I have dinner?
In the evening, the last order is taken at 8:45pm in low season and 9:15 pm in season.
Is it necessary to book before a round of golf?
It is preferable, we advise you to book before your arrival.
I am a BlueGreen or LeClub Golf member?
Please contact us for all reservations.
How do I book my spa treatment?
By contacting the beauticians at the spa on 05.53.61.50.19 or by filling in the contact form.
Is it necessary to reserve the spa?
Yes, access to the spa is by reservation only, only the outdoor pools are free. We advise you to book before your arrival.
From what age can children access the SPA?
From 16 years old, accompanied by an adult